FAQ
- Double click on the camera you would like to edit
- Left click and select colo(u)r settings
- Select the channel you would like to edit using the drop down menu
- Using the slider, you can adjust the HUE, BRIGHTNESS, CONTRAST AND SATURATION
- Click Save
- Right click and select the main menu.
- On the top bar that appears, select shutdown.
- Enter your username (admin as default) and password (leave blank as default).
- Click reboot.
Updating your software on your APro Fusion/Salus is incredibly easy. There are 2 methods.
You can retrieve the update from any APro distributor
- Through the recorder itself using a memory stick.
- OTA update (Over the air) using the software provided with the recorder.
In this tutorial, we will outline using the memory stick method.
- Select Main Menu (Located at the bottom of the Pane)
- Select Advanced at the Top.
- Then Select Maintain, then the Update option.
- Please choose the memory stick that you have plugged in, and locate the software update file.
- Select OK.
The unit should now start the update and automatically restart, Your Fusion/Salus unit will notify you when this completes.
Formatting a HDD is essential to get your HDD to work with your recorder properly but also ensure recording works perfectly.
To do this, You must:
- Move the cursor to the bottom left
- Select Setup.
- Select Device.
- Under Disk, Select the HDD you want to format. The select icon is on the right of the HDD, under the column – Select.
- Select Format HDD at the bottom.
- Your HDD should now be formatting.
It’s good practice to change the password on your APro recorder for security purposes. Doing this is super easy and can be done in the following way.
- Move the cursor to the bottom left and select the Main Menu.
- Select Setup.
- Select System.
- Select Multi-User on the left-hand side.
The users should show up in a list.
- Select User Edit under the particular user account you would like to edit.
- Change the password and username at your discretion.
- Select Save, then Select Apply to confirm all settings.
Setting the Date and Time on the APro Fusion/Salus recorders is super easy.
This can be done on the Main Menu.
- Please move the mouse cursor to the bottom left and select Main Menu.
- Select Setup
- Select System.
- Select Date and Time under General.
- Enter the appropriate Date and Time for your location and select Apply at the bottom.
We understand in this day and age password management can be a real headache.
Your APro Fusion/Salus recorder requires a password and if you’ve forgotten this, our team can help.
We use a special tool to reset this for you and can only be done on a case by case basis.
If you require this please do not hesitate to contact support on 01923 606468. Or email support@acurasystems.co.uk to get this looked into.
Turning the collar anti-clockwise, loosens the camera.
Turning the collar clock-wise, tightens the camera.
IR works in different ways. IR stands for Infra Red and comes in either LED format and Array format.
They both flood infrared light into the scene in different ways and this is the key reason why there are different cameras on the market.
A camera’s setup is a key indicator of how it will operate in a specific scene situation.
In a wide area where night vision is required. IR Array will be the best choice.
In a narrow area where night vision is required. IR LED will be the best choice.
However, APro cameras now come with Smart IR which automatically shuts off portions of the LED to ensure you don’t get a whitewashed image in areas where there may be a person or car in sight.
The best way to combat your issue would be to move the camera pointing towards an area where there is more space with fewer differences in the foreground and background space. This way the IR gets distributed more evenly.
APro cameras are colour in the day and black & white as standard.
However, you can also get colour night vision and we call this Starlight.
But, if you are experiencing Black and White flickering even during the day then it can be for various reasons.
Please check the following:
- Please check all connections and ensure they are safely connected and secured.
- Check the power supply to see if it’s faulty.
- If you are using a Balun please ensure the terminations are correct or to see if the balun is faulty.
If you are still experiencing this issue then please raise a support ticket and our team can look to create an RMA for you.
The water sitting within your camera can be for a variety of reasons however the main reason is due to condensation.
All APro cameras are weatherproof to IP67 and are IK10 rated so can safely withstand operation in harsh climates.
The reason why condensation has occurred within the camera can be down to the harsh temperature difference from when it has been sitting at room temperature all the way to really cold climate. The severe difference can create humidity within the camera and therefore the water gets trapped within the unit.
There is no real way of water getting into the camera as the camera is sealed using rubber seals and hence why the water inside cannot leave the camera.
To combat this issue, you will need to ensure the LED in the camera is running for a prolonged period which should safely burn off any water inside the LED region.
Your APro doorbell has on the fly recording which works on a P2P stream powered by APro servers which you may be accustomed to with the surveillance series of products by APro.
However, the APro doorbell also has support for a Micro SD card to allow for in-device recording should you want to retrieve past recordings made by the device in the future.
The Micro SD card slot is located on the main board of the APro doorbell for security purposes and requires you to remove 4 Phillips screw(s). Pictured below: The APro Smart doorbell currently supports a 32GB Micro SD card (Increased support in the future). This should provide around 13-14 days of recording.
After this is installed, please close the unit and the device should recognise the SD card installed. Please ensure the APro doorbell is set to record to SD card within the device settings on the App.
You may have come across Mainstream and Substream during your use of APro products whether its the App or even the Fusion or Salus itself.
With our technology evolving and APro’s constant push in R&D, it means higher resolutions are available in the market which was previously unheard of.
With higher resolutions, come more bandwidth and all this at the cost of your broadband or mobile network provider.
So, to combat this we offer two stream methods, Mainstream and Substream.
Mainstream is the higher quality stream coming from your recorder, its clearer, HD and generally more visually pleasing.
Substream is the lower quality stream coming from your recorder, its less clear, not HD and is tailored towards allowing the users to view, but not drain their network usage.
CCTV is a mainstream solution for monitoring your home and business and can result in heavy usage of the app and this can mean severe consumption of data. This is the clear reason why we provide substream as an alternate solution.
The Mainstream and Substream itself is configurable in the DVR settings to cater towards your needs if you require a more bespoke stream solution.
APro Fusion & Salus come with HDMI and VGA as standard to allow for seamless integration to any HD output device. However, due to the product being capable of outputting to devices up to 4K you will need to ensure your device meets the basic standards.
This problem only occurs with HDMI displays due to the way the screen takes in the signal. You can try 1 method to try to correct the problem.
Change the output in the Main Menu under Display Settings to a resolution which your monitor is capable of accepting. (This is usually done by Fusion/Salus automatically when it first connects).
If this still doesn’t work then it usually means the monitor simply cannot take the signal.
You can remedy this by using VGA as an alternative connection method which should provide an image instantly. However, the image will not be HD.
- Username: admin
- The password should be left blank.
- 4 & 8 Channel Recorders has connectivity for 1 SATA HDD.
- 16 Channel Recorders have connectivity for 2 SATA HDD.
What are the key differences between Fusion XVR and Salus NVR
- Perimeter Intrusion Detection
- Trip Wire Detection
- Dropped Object Detection
- Perimeter Intrusion Detection
- Pedestrian Intrusion Detection
- Facial Recognition
- Trip Wire Detection
- Dropped Object Detection
- Cross Line Count
Video Baluns, What are they? How do they work?
using the twisted pairs, Its requires the user to merely crimp RJ45 plugs to the CAT cable turning it into an ethernet cable and then plugging it into the RJ45 Balun where a DC and a BNC plug lead comes out. A true plug and play solution.